Terms of service

The service

Nouba, run by Clinaude, lets a business alert its customers on their phone when their order is ready. Contact: [email protected].

Your account

You need a working email address. You're responsible for what's done with your account and with the tablets you pair; unpair a lost tablet from Staff & devices.

Free trial

Every new account gets 7 days free, without a card.

Price

• Essentiel: 149 MAD a month, or 1,490 MAD a year. Everything to replace your pagers: a queue, unlimited numbers and alerts, your QR code and poster, the cashier view on mobile, basic statistics. No Google review invitation.
• Essentiel + Avis: 212 MAD a month, or 2,120 MAD a year. Everything in Essentiel, plus the Google review invitation after each pickup and a direct link to your Google listing.
• Sur mesure (chains, several sites): on quote.
• The yearly price is two months free. The 7-day trial includes every feature, the review invitation too.
• No limit on orders or alerts. Paid by card through Stripe, monthly or yearly; any applicable tax is shown at checkout. Always free for your customers, no setup fee.
• Any price change is announced at least 60 days ahead and never applies before the end of a period you've already paid.

Cancelling

You can cancel at any time, from Manage billing on the Billing page, or by email. Cancelling takes effect at the end of the period already paid; there's no commitment beyond it. Deleting your account is immediate.

Your customers

Use Nouba only to inform customers about their orders, not for advertising. The customer page explains what is processed; our privacy policy covers the rest.

Support access

To help with a problem, Nouba support staff can open your dashboard read-only, for 30 minutes at most. They can't change anything, a banner shows it, and every visit is recorded with its reason. Ask us at any time who looked and why.

Fair use

Don't use Nouba for anything unlawful, don't try to break or overload it, and keep your API keys secret.

If you invite Google reviews, follow Google's review policy: never offer anything in exchange for a review, and don't pressure customers to leave one.

What we can and can't promise

We work to keep Nouba running and fix problems quickly. But an alert also depends on Apple, Google, the networks and the customer's phone, so we can't guarantee that every alert arrives. Keep a fallback, such as calling the number at the counter.

Liability

As far as the law allows, our total liability is limited to what you paid us in the 12 months before the problem.

Ending

You can delete your account at any time. We may suspend an account that breaks these terms, after warning you except in urgent cases.

Changes

If these terms change, we update this page and its date, and email businesses about important changes before they apply.